The SilverFast 8 software is very poorly designed and lacks an option to save the photos. I asked for a replacement and hope the next one will be a working system. ![]() Within minutes I was able to print a shipping label and a return authorization document. I called B&H customer service and, as always, they were wonderful. I inserted a slide, touched the intelliscan button and it stuck so that the bottom was in and the top was out. I decided to test the device on a slide photo. I tried multiple times but could not get past that error. ![]() It scanned the slide and a window popped-up showing a registration error. I started the SilverFast software and clicked on the calibration icon. I then inserted the calibration slide onto the slide tray and inserted it. After much shaking I got the small part into a position where I could remove it. When I inserted the slide holder into the side port the small swinging flap broke off and fell inside the scanner. I installed the scanner software and the SilverFast 8 software. ![]() For a long term investment I would not recommend this scanner.īroken upon arrival I bought the scanner about a week ago. It doesn't matter if it is new negatives with no issues or old negatives. I have included an image from a set of old negatives I was trying to restore for someone. But you would think this would perform well over 100's of rolls for the price that was paid for it. ![]() I did reach out to Plustek and this is apparently a known issue with the sensor and they won't do anything to resolve the issue for you after the initial 1-year warranty period. Normally when you pay $500 for a piece of hardware you plan on getting years of use out of your investment. This unit has developed horrible banding down the center of the frame that can't be attributed to dust. I mainly do DSLR scanning, but sometimes you need a dedicated film scanner to get the job done. I have run maybe 30-40 rolls of film through it since the time I purchased it. I have owned this scanner for two years now. This is a fantastic film scanner.until it isn't.
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June 2023
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